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Frequently Asked Questions

Why can't I place an order with my international credit card?

All orders using an international credit card must be placed using International Checkout, even if you are shipping within the US. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com

Which side of my Skidless® Towel do I practice on?

A: The Skidless dot pattern is intended to be placed dot-side down on your yoga mat (though some yogis get creative and practice dot-side up).

Do you ship internationally?

yogitoes has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.

Which countries do you ship to?

International shipping is currently available WORLDWIDE from yogitoes. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.

Can I check the status of my international order?

To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php

Who should I contact with questions about my international order?

All inquiries regarding your international order should be directed to International Checkout at support@internationalcheckout.com.

Please visit the International Checkout Customer Service page for more information and phone numbers in your area.

Why is my mat breaking down?

As part of our commitment to have the entire yogitoes yoga line made from recycled materials, to help our planet, rNaked Yoga Mat and rMat are made of 100% natural rubber, 25% recycled rubber, and free of heavy metals, phthalates and PVC.  Designed for zero waste, the mats are 100% biodegradable.

Therein lays the glitch.  For non-heated practice, many yogis and well-known teachers love the grip factor, feel and eco-consciousness of rNaked Mat and rMat.  However, the mat is not ideally-suited to all conditions and practitioners.  Composting is the biological decomposition of organic matter under controlled conditions, namely heat and moisture, to create nutritious topsoil.  Hot yoga simulates these conditions, and causes our yoga mats to break down quickly.  If one is looking to create a vibrant garden, our mats may be of help.

We regret that our initial product testing did not reveal this, and have a process in place to issue a full credit for any mats that have broken down.  If you have experienced this, please contact our customer solutions team.

If you know the dyes have a tendency to bleed, why use them?

A:  We use dyes that are heavy metal/azo/lead free because they are better for the health of factory employees, practitioners, and our earth.  With simple product care, dye-bleeding problems can be avoided.

How should I wash my Skidless or Sweatless® Towel?

A:  Wash separately before using – because we use dyes that are heavy metal/azo/lead free and much better for the planet, dyes may bleed.  Machine wash cold with like colors – deeper colors may require multiple washings to remove excess dye.  Tumble-dry low (or try hang drying to be extra energy efficient)!

Optimum results are obtained when avoiding the use of fabric softeners, dryer sheets and detergents with fabric softeners.

Complete care instructions.

I’m still slipping!

A: Here are some tips that will allow you to maximize the potential of your Skidless and enjoy a deeper practice:

Care for Skidless that can interfere with grip:

Fabric softeners, dryer sheets and detergents with fabric softeners deposit residue that makes garments feel nice, but can also make your Skidless feel slick and slippery.  If this happens, try using a sports wash (such as Penguin Sport Wash) to remove the residue, and restore the special performance aspects Skidless intends.

Individual sweat tendencies:

  • Some yogis sweat immediately during class so the area under the hands/feet become moist and maximum grip is obtained right away.  Often these yogis benefit most from placing Skidless across the entire length of the mat at the beginning of class.
  • Others take a while to work up a sweat.  For these practitioners, the Skidless towel can be conveniently placed at the top of the mat and as they begin to sweat, it can be partially unrolled to place under the hands and continue to be unrolled as they go.
  • Finally, some yogis choose to moisten the area under the hand/feet before class begins, as this seems to work best for their individual practice.

Body adjustments that can help prevent slipping:

Often when we direct muscular effort and pressure outward away from us (for example pushing our hands and feet out and away from us in downward dog), we have more of a tendency to slip.  When pressure and energy are drawn up towards the center of the body, we tend to slip less.

  • Spreading the fingers wide and pressing down evenly throughout the hands and/or feet will help create a firm foundation for poses.
  • Engaging the core and strongly drawing the arm or leg muscles firmly toward the center of the body help to steady active poses.
  • If you find stability in downward dog challenging, check to see if you are flaring your ribs and armpits down towards the mat (hyper-extending your shoulders) – this will not only contribute to forward pressure (encouraging slipping), but put excess pressure on the joints.  Try softening the low ribs into the body, release the shoulder blades down the back away from the ears, and while keeping the arms strong, externally rotate the upper arm in the shoulder socket (the triceps will roll down toward the mat).  Finally, draw your thigh muscles up (kneecaps lift towards the hips).  This encourages even weight distribution between the front and back of the body.  These actions help draw energy up the arms and legs as opposed to forward and down into the mat, and as strength and flexibility are developed, your downward-dog will become more solid and sturdy.
How do I use the Skidless Towel | rDot™ | rStrapStretch™ | rPillow | other yogitoes products?

A: You can find product usage instructions and care information for all of our products in our Care Guide. Check back soon for videos on product usage.

Does my Skidless Towel have to be the same dimensions as my mat?

A: No. There is no universal standard size for a yoga mat, although our Mat-Size Skidless will match the edges of most yoga mats pretty closely. Your practice will not be affected if the sides of your Skidless are a little wider or narrower than your mat.

How often do I need to wash my Skidless or Sweatless Towel?

A: Depending on the type of yoga you practice, we recommended washing your Skidless after every 1 or 2 uses. (For sweaty practices, it is best to wash Skidless after every use.) If you choose not to wash your Skidless between uses, be sure to immediately air out any moisture that has been absorbed until dry.

Why is there a dot at the top of my yogitoes mat or Skidless towel?

A: The dot or other symbol at the top of your mat or Skidless towel serves as your drishti or “gazing point” (in Sanskrit, drishti means sight). Directing your gaze towards this point helps with balance, focus, and guides one’s attention inward. When your Drishti depicts a deity, it is respectful to take care not to step on the deity image.

What are the differences in using a Mat-Size and a Hand-Size Skidless Towel?

A: There are different benefits that come with using each size, in addition to their shared benefit of adding comfort and stability to your practice. The Mat-Size Skidless will provide a non-slip surface that covers your entire mat. The Hand-Size Skidless can be used to cover just selected areas of the mat, such as under the hands in downward dog or under the torso when lying on the back. Additionally, Hand-Size Skidless can be used to keep from slipping in arm balances – try draping over the arms in crow pose or across the front leg in twisting crescent pose. Hand-Size Skidless is also a great gym companion as it serves as a super-absorbent, hygienic layer that doesn’t slide off fitness equipment.

Are there other uses for my Skidless Towel outside of yoga?

A: Our unique Skidless patented design has found itself beneficial in many places other than the asana room. Try using your Skidless as a seat liner for the back seat of your car (our dogs love them!), to open pickle jars, or hang a Hand-Size over exercise equipment while in the gym or Pilates class for a steadier, hygienic grip.

Does yogitoes make customized Skidless Towels?

A:  At this time, yogitoes is not making custom Skidless Towels.  However, we are always open to hearing design suggestions from members of the yogitoes community.  If you have an idea for a color or pattern you’d love to see on a Skidless Towel, contact our customer solutions team and they will be sure to pass your suggestion along.

Does yogitoes ever offer discounts or coupons? How would I find out about them?

A:  The best way to be in-the-know about any special offers, new products and other interesting information is to like us on Facebook and sign up for our email.  (As a note, we never share our lists with outside parties.)

I’m not sure if the link I’m looking at online is for a real yogitoes product, how can I know for sure before I buy it?

A: If you have a question about a link to a yogitoes product you found online, please contact our customer solutions team.  Someone from our team will be happy to help you confirm whether you’re looking at an authentic yogitoes product or not.

I live outside of the US. How can I buy a yogitoes product?

A:  The best way to find out about our international retailers is by contacting our customer solutions team at 310.309.2095 x112 or by emailing us at shop@yogitoes.com.  You can also let your studio know about yogitoes international wholesale.

How do I track my order?

A:  You will be emailed a tracking number once your order has shipped.  Kindly allow 1-2 business days for your order to be processed.  Please be aware that orders placed after 10:30am PST on Fridays will not be processed until the following Monday.  More on shipping and returns.

How long will it take to receive my order?

A:  After your order ships, you may expect delivery in 1-5 business days.  More on shipping and returns.

The color of the product I received doesn’t match the color I saw on yogitoes.com.

A: Sometimes computer monitors can cause colors to look different online than they do in person.  If you’re shopping online and have questions about colors, please don’t hesitate to contact our customer solutions team.

How do I return/exchange a yogitoes product I bought from yogitoes.com?

A:  We offer a 14-day money back guarantee on unopened/unused products purchased at yogitoes.com. If you want to do an exchange, our customer solutions team will be happy to assist you.  Please be aware you will be responsible for shipping expenses on all returns and exchanges.

More information on shipping and returns.

How do I return a yogitoes product I bought from a retailer other than yogitoes.com?

A: Unfortunately, we only accept returns on products bought through yogitoes.com. Please contact the retailer where you originally purchased your product.

Have a question you didn’t see here?

A: Our team is always eager to share the benefits yogitoes tools can bring to your practice and answer any questions you have about them.  Please contact customer solutions with any questions you may have.